Shipping policy

Handcrafted to Order

Because our wooden toys, decor, and keepsakes are individually cut, engraved, hand-sanded, and finished in our New Zealand workshop, items require production time before they are handed over to our couriers.

  • Ready-to-Ship Items: Dispatched within 1–3 business days.

  • Personalised & Custom Wooden Orders: Crafted and dispatched within 3-5 business days (some items may show a different timeframe depending on manufacturing requirements).

If your order contains both ready-to-ship and personalised items, your entire order will ship together once your custom pieces are finished.

Delivery Rates (New Zealand)

All parcels are carefully packaged using eco-conscious protective materials and dispatched via tracked courier services. Shipping will be calculated in checkout, just add your items and address to calculate your shopping 

Note: Rural delivery addresses require an extra 1–2 working days for courier handover.

Tracking Your Order

Once your parcel is packaged and booked with the courier, you will receive an automated shipping confirmation email containing your direct tracking link. Please allow up to 24 hours for tracking scans to update in the courier system.

Damaged in Transit

Wood is sturdy, but couriers can occasionally be rough. If your order arrives damaged:

  1. Please notify us at info@muddle.co.nz within 48 hours of delivery.

  2. Include your order number and clear photos showing the damaged product and outer packaging.

  3. We will prioritize a replacement or resolution immediately.

Lost in Transit

If your shipment hasn't arrived or tracking hasn't updated in a while:

  1. Please notify us at info@muddle.co.nz

  2. Include your order number and reason for emailing.

  3. We will contact the courier and find a resolution.